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1. Introduction

Your privacy is important to this practice. This Privacy Notice explains how your personal information is collected, used, stored, shared and protected in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws.

By engaging in psychological services, you acknowledge that your personal information will be processed as described below.

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2. Information Officer

Practice: Lesley Chorn – Counselling Psychologist

Information Officer: Lesley Chorn

Email: chorn.lesley@gmail.com

Telephone: 083 631 6952

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3. Personal Information Collected

Depending on the services provided, the practice may collect:

• Identification and contact details.

• Emergency contact details.

• Medical and mental health history.

• Information discussed during counselling sessions.

• Referral letters and reports from healthcare practitioners.

• Appointment and communication records.

• Payment and invoicing information.

• Medical scheme information where applicable.

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4. Why Your Information Is Collected

Your personal information is processed in order to:

• provide psychological assessment and counselling services;

• maintain accurate clinical records;

• communicate with you regarding appointments and your care;

• prepare reports where authorised or legally required;

• submit accounts to medical schemes where applicable;

• comply with legal, ethical and professional obligations.

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5. Legal Basis for Processing

Personal information is processed because:

• it is necessary to provide healthcare services;

• you have provided consent where required;

• the practice has legal and professional obligations to maintain clinical records;

• processing is necessary to protect your vital interests or those of another person where applicable.

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6. Who May Receive Your Information

Your information will remain confidential unless disclosure is:

• authorised by you;

• required by law;

• required by a court order;

• necessary to protect you or another person from serious harm;

• required for professional consultation or supervision with appropriate safeguards;

• necessary for healthcare administration, accounting or medical scheme purposes where applicable.

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7. Storage and Security

Reasonable technical and organisational measures are implemented to protect your information, including:

• secure electronic storage;

• password-protected computers and devices;

• restricted access to records;

• secure storage of paper records where applicable;

• secure cloud-based systems used by the practice.

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8. Retention of Records

Clinical records are retained for the periods required by applicable legislation and the ethical rules of the Health Professions Council of South Africa. Records are securely destroyed when they are no longer legally required to be retained.

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9. Your Rights

You have the right to:

• request access to your personal information;

• request correction of inaccurate information;

• request deletion where legally permissible;

• object to certain processing where allowed by law;

• withdraw consent where processing is based on consent (subject to legal and professional obligations);

• lodge a complaint with the Information Regulator.

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10. International Processing

Where electronic service providers store information outside South Africa, appropriate safeguards are implemented to protect your personal information in accordance with POPIA.

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11. Cookies and Website

If you use the practice website, basic technical information may be collected to improve website functionality. No unnecessary personal information is collected through the website without your knowledge.

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12. Contact

Questions regarding this Privacy Notice or requests relating to your personal information may be directed to:

Lesley Chorn

Email: chorn.lesley@gmail.com

Version: 1.0

Effective Date: 30 June 2026

This Privacy Notice may be updated from time to time to reflect changes in legislation or practice procedures.

almost every site.